What do our customers think?

Procall Solutions has worked with clients from a wide range of industries in the Philadelphia area and around the country. Maintaining strong relationships with our customers is integral to the success of their programs. Below are just a few examples of the relationships we have built.

 

Stan Odachowski, Founder - SODA Consulting Telecoverage Strategies

“As a 30 year veteran of the call center world, I have experienced many teleservices providers but none more professional and accommodating than ProCall Solutions. I had the pleasure of working with ProCall on a number of projects through my consulting business and the way they managed me and my clients was exceptional. Everyone in their organization, from the management team to the customer service agents were top notch. They made me feel like my client’s business was the only project they were working on. They are a quality driven group and I always turn to them whenever I have a consulting engagement that needs excellent telecoverage support”.

 

Michael MacDonald, CEO, Quadra-Cure, Inc.

"ProCall Solutions has been a tremendous partner for Quadra-Cure. As a "start-up" in the Veterinary Medicine market with a novel wound care product, the ProCall team were very helpful in establishing an Inside Sales Team to fit our budget. The ProCall Team helped us get the word out among the 90K+ Veterinarians/Vet clinics across the country. In addition, the ProCall team played an instrumental role in assisting our marketing expansion plans into Canada, as well as, helping us develop messaging for our OTC product. Most importantly is the integrity and trust which embodies the ProCall team who are very valuable members of our expanded team!"

Jonathan Whitt, Marketing Manager- Companion Animal Norbook Inc

"We have been working with Procall Solutions for two months - conducting an inside sales pilot for our Companion Animals products, calling on veterinarians.  The ProCall Team has been professional and positive to work with throughout this entire experience.  As a result, we are seeing an immediate ROI and the close rates have been coming with increasing frequency.  We have already agreed to continue the pilot and I fully expect to expand our commitment.  For us, this has been an excellent first step for customer contacts on this level.  Procall is Norbrook when they interact with veterinarians and they represent us very well!

 

Testimonial

"Starrett has built a strong brand known for precision, quality and innovation since its foundation in 1880. Touch points with our customers and prospects are critical. Hence, when we looked at outsourcing our telemarketing, we were concerned about finding the right partner.  The ProCall  Solutions team provided everything we were looking for: Professional, technical and results oriented staff, regular interaction with our sales and marketing management team and real-time integration of data into our CRM system". --Hardy Hamann, Vice President - Marketing & Business Development, STARRETT

Testimonial

"ProCall Solutions has allowed us to create and build a solid foundation backed by research within the industry. They have been a dependable company time and time again, providing us with assistance every step of the way. I am very impressed with the customer service and expertise of the ProCall Solutions team. I would highly recommend using ProCall Solutions for any business, large or small, to help your company move forward and accomplish your goals."--Edna May Seymour, Veterinary Market Specialist

Testimonial

"As a small pharmaceutical company, resources are limited to drive sales. The ProCall Solutions Team helped create a cost effective program to increase our share of voice through their telemarketing program. They quickly became a trusted member of my team, not only executing on our strategy, but gathering valuable information that helped shape our future strategy!"--Tina, Pharma Client

Testimonial

"As a small pharmaceutical company, resources are limited to drive sales. The ProCall Solutions Team helped create a cost effective program to increase our share of voice through their telemarketing program. They quickly became a trusted member of my team, not only executing on our strategy, but gathering valuable information that helped shape our future strategy!"--Tina, Pharma Client

Testimonial

"ProCall Solutions has always been right on point for our inside sales needs. As a smaller animal health startup company, PRP Technologies would not have been able to handle the demands of "manning" the phones for both outbound sales calls and inbound order taking. Once we partnered with ProCall Solutions, our troubles were over. Their team easily learned the technical data and began the process. The transition was seamless and the staff has always been extremely professional. ProCall Solutions gave us the sales presence we were looking for at an affordable price". --John L. Finch, President & CEO of PRP Technologies

Pat Tidmore, former Director of Communications at the AHP Settlement Trust

"It was a genuine pleasure working with ProCall Solutions when they provided frontline customer service to claimants and attorneys who were part of a large federal class action settlement. The leadership provided by ProCall's management was unparalleled, and the quality of their customer service representatives was exceptional. ProCall's desire to make sure the customer's needs were met was always paramount. During the eight years that I managed the ProCall relationship for the Trust, ProCall exceeded expectations with excellence, integrity, and quality."

Mike Hamer, Manager - Heffler Claims Administration

"Our firm has worked with ProCall for over 15 years.  Each time we’ve called upon them, our needs have been different.   ProCall’s professionals are able to make recommendations and implement systems that fit our needs, our timetables, and our budgets.  It could be bi-lingual, fully automated IVR systems, teams of trained live operators working in shifts, transferring live calls to our internal operator, or a hybrid combination of all of these, they continue to find unique solutions to unique issues and provide a product of the utmost quality, usually under very tight deadlines.  I highly recommend them, and we look forward to our next opportunity!"--

Vince Gage, Senior Vice President - Distribution

"For years ProCall has been providing essential back-office support for our distribution business around the world. The ability to perform delivery verification audits, distributor recruiting and pre-delivery access negotiation from a central location with experienced teleservices agents has allowed us to expand the scale of our business significantly, while increasing process efficiency. But it's the professionalism and experience of the ProCall agents that makes the service extraordinary. Regardless of the project or the ever-expanding requirements, ProCall delivers results that matter to PDC."

 

Testimonial

"Pro Call solutions has created countless new opportunities for us by helping is get into so many new customers. The ProCall Solutions team represented our company in a very knowledgeable and professional manner. We highly recommend their services." -- George Chitos, President

 

Testimonial

"I can’t thank you and your team enough (there are NO words available in the English language) how much I appreciate the job you all are doing! I can sleep at night because of you! Thank you, thank you, thank you!"-- Christy Barrett,  Postlethwaite & Netterville

Testimonial

"The Procall Solution’s team has become an integral part of our day to day operations. Their leadership is actively involved in each campaign and provides oversight and management services that allow our group to remain flexible and deliver a quality product. Their team of representatives are friendly and professional and are able to handle any situation that may arise in a customer service role. The ProCall team also worked with us to develop a plan that met our needs while remaining cost effective. We highly recommend them for all of your call service needs and look forward to working with them in the future.” -- A Claims Administrator Client

Next Steps...

It's your call, why not do it with ---- Performance, Productivity, Passionate, Personable, Proficient?