https://www.talkdesk.com/blog/10-advantages-to-employing-at-home-call-center-agents/ Know about budget smartphone 2019
https://www.forbes.com/sites/neustar/2017/12/19/data-decay-is-the-enemy-of-every-call-center/#7259a1ca412b
https://outsource-consultants.com/blog/make-sure-your-call-center-is-a-good-value-not-cheap/?utm_campaign=May%202018%20Newsletter&utm_source=hs_email&utm_medium=email&utm_content=63746036&_hsenc=p2ANqtz–I7wGlaXwWzbEO2_SXL6UWBJZNcQnVF-D7P5uT-SvQB7S_qYk4FKUwNoYh5BdqcNry89Uzt1A2AU1nB64BR_B1AC-mww&_hsmi=63746036
6 Rules for Meeting Millennial Customer Service Expectations at https://www.entrepreneur.com/article/300634?utm_content=buffercd7e2&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer&_lrsc=75d879eb-afbf-4d1c-8a5e-ff71510032ec&utm_source=Elevate_Linkedin&utm_medium=social
https://www.inc.com/brian-de-haaff/3-ways-remote-workers-outperform-office-workers.html